ProSource | 7/24/2017 | Expert Advice
Master Tile Setter and Bathroom / Kitchen Remodeler Craig Thompson has been installing tile and providing remodeling solutions for more than 30 years. He and his wife Karon are the owner-operators of Custom Surface Solutions, a family business that serves clients in the Austin Metro area. While Craig’s work can be appreciated in the stellar results of the company’s custom projects, Karon's focus is on project design assistance and the "behind the scenes" work that is inherent to any remodeling project.
From countertops and custom tile installation, to fireplace refacing, to complete kitchen and bathroom renovations, Craig’s work sets him apart. Here are some of the things that earn high marks from his clients – including his partnership with ProSource of Austin.
What makes Custom Surface Solutions different?
We know that remodeling projects can be overwhelming, complex, and stressful. It is our goal to simplify this process by providing a single "point of contact” for all required tasks of the project. We assist in the design, selection, demolition, and installation of a client’s new kitchen, bath or tile project.
Our goal is to treat each project as if it were our own home and to differentiate ourselves through personal attention to detail, quality, and reliability. My client reviews are a testimonial to our success in achieving these goals.
Clients especially appreciate the level of detail and transparency that we put into my estimates. This allows the client and I to easily review and adjust the estimate as needed for the tasks, material selections or budget needs. ProSource Wholesale is an integral part of my estimating process with the ability to easily request, receive and change estimates as required through myProSource.
Tell us more about how ProSource benefits your business.
ProSource Wholesale is our go-to company for our client’s tile selections. ProSource has simplified the design and selection process for my clients, as well my ordering, delivery and payment options including ProTrade Credit.
Easily 95% or more of my material orders are made at ProSource. It’s my “one-stop” source for tile. I recently completed my first solid surface countertop purchase and install through ProSource. With the competitive pricing and successful results of my first install I’ll be sourcing more solid surface material for future projects. I am also in the process of receiving estimates for bathroom vanity cabinets for pending projects.
At ProSource they know me by name and I know what to expect. There is consistency of products, service, and competitive pricing. Problems are few and far between but, if there is a problem it gets resolved quickly.
How does ProSource Wholesale benefit your customers?
All of the ProSource staff are easy to work with. They have helped our clients with their tile design and selections and our clients appreciate the competitive pricing. My ProSource Account Manager is Christine Allessio, assisted by Account Expeditors Jaimie Heslep, Claudia Garcia and Tiffany Jackson. Our clients like working with her and her team and appreciate her design perspective.
What can your clients expect when they visit ProSource?
When my clients visit ProSource Wholesale I know they’re going to find a professional staff with an organized showroom and a large selection of tile, solid surfaces, and cabinet selections to meet their project requirements.
How do you see the ProSource Wholesale website helping you and your clients?
Clients have been referred to me through the ProSource’s Trade Pro Network after requesting help to find a pro online. I have also used the website to review material estimates and invoicing. In the future I can see it helping me to communicate with my ProSource Account Manager and staff and to collaborate with my customers. The website will also assist me in searching for products and in promotion of my business.
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