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ProSource Wholesale Can Answer Your Questions
We are here to help! Your concern may already be addressed in the frequently asked questions that follow, but if it’s not, don’t worry! You can email your local showroom directly – you can find their email on the showroom listing page or call 1-800-787-7748.
For specific questions regarding your project, such as orders or billing, contact the experts at your local ProSource Showroom. Each showroom is independently owned and operated, so products and prices may vary by location.Have questions about the ProSource website? Please let us know by emailing [email protected]. We’ll get back to you as soon as we can!
Frequently Asked Questions
- What is a ProSource Wholesale online account?
- Is there a cost to have an online account?
- I am unable to log in. What should I do?
- How do I edit my profile?
- How do I change my profile photo?
- Who can see my profile?
- How do I adjust my privacy settings?
- How do I deactivate or delete my profile?
- How do I update my password?
- How do I update my email address?
- How do I subscribe to ProSource Wholesale email?
- How do I unsubscribe from ProSource Wholesale email?
- What is the myProSource Project Center?
- What are the benefits of using the myProSource Project Center?
- Is there a cost for the myProSource Project Center?
- Do I need a myProSource account to enjoy the benefits of the Project Center?
- How do I create a project?
- How do I delete a project?
- How do I add, edit or delete inspiration photos to my project?
- How do I add, edit or delete products to my project?
- How do I add, edit or delete comments to my project?
- How do I invite a connection into my project?
- Why should I invite a connection into my project?
- When should I invite a connection into my project?
- I wrote a recommendation of a trade pro. Why wasn’t it posted?
- What is the Inspiration section?
- How can I search and filter Inspiration?
- How do I add Inspiration to a project?
- Who can publish a project to be showcased as Inspiration?
- How do I “Recreate the Look” for a project I like?
- Since projects can be searched by budget, how can I get an estimate on a project I find?
- Because there are photos of completed projects on the site, is ProSource compromising homeowners’ privacy?
- What if a homeowner doesn’t want anyone to see certain projects? Can a homeowner remove photos and projects trade professionals have posted?
- Why can’t I see complete information about the trade professionals who have published their projects?
- What is the ProSource Wholesale Referral Network?
- How does ProSource choose which trade professionals to include in the Referral Network?
- How can I make sure that the trade professional I am hiring is a licensed professional?
- Does ProSource endorse the trade professionals on the Referral Network?
- Why can’t I see trade professional last names or contact information online?
- A professional I hired did not do a satisfactory job. What are my options?
- I had a bad experience with a trade professional on the ProSource Network. Will ProSource reimburse me?
- Can ProSource help me resolve my dispute with a trade professional?
- Will ProSource pay for any damages to my home by a trade professional?
- Can ProSource give me legal counsel?
- Who can become a ProSource Wholesale member and what is the fee?
- How do I get listed on the preferred trade professional Referral Network list?
- How do I receive free job leads from ProSource Wholesale?
- I started my membership online. What other steps need to happen?
- If I created an online account, does that make me a ProSource Wholesale member?
- What should I do if I create an online account and my trade pro membership isn’t verified?
- Why has my account not been activated?
- Why should I complete a profile?
- Why is my contact and biography information incorrect on my profile?
- Why is my phone number and last name not appearing on my public profile?
- Why is my profile not visible to the public?
- How do I add a recommendation or see one I've posted?
- How do I get recommendations (i.e., reviews)?
- How do I respond to a recommendation left about my work if I disagree with it?
- What happens to a recommendation (i.e., review) if I deny it?
- What are some guidelines for creating a project title?
- What are some guidelines for taking project photos?
Help is closer than you think…
Visit an Area Showroom
Locate a ProSource Showroom near you to schedule a meeting with an expert. While you’re there, check out name-brand products for your next project.
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Email the myProSource Support Team directly with any questions or issues you have experienced on this website. We are ready to help!
